Courtney Turrin

“Critical Thinker, Empathetic, The Glue.”

Title: Chief Work Officer
Team: Work Experience
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Courtney Turrin

“Critical Thinker, Empathetic, The Glue.”

Title: Chief Work Officer
Team: Work Experience

Certifications

  • Master’s Degree in Psychology/Neuroscience from Yale University
  • Master’s Degree in Biology from the College of William & Mary
  • Bachelor’s Degree in Biology from Bucknell University
  • Asana Certified
What She Does at Xponent21

As the company’s number two employee, Courtney has helped guide the direction of our business, build a powerhouse team, and implement technology and workflows to improve service delivery and produce outsized results for our clients. Her current role sits at the intersection of analytics, work management, and operations. 

Drawing on her background in scientific research, Courtney designs efficient processes and supports our teams so they can better serve our clients. She is highly skilled at understanding the problem at hand and diplomatically and compassionately solving it. Courtney strives to make every team member feel valued and encouraged to achieve their goals. She welcomes questions with open arms, providing invaluable resources and insights when helping out her team members.

She holds masters degrees in Biology and Psychology/Neuroscience from the College of William and Mary and Yale University, respectively. During her time in academia, she authored over a dozen peer-reviewed scientific publications. Offline, Courtney is a plant whisperer, Peloton enthusiast, and proud pet mom.


Certifications

  • Master’s Degree in Psychology/Neuroscience from Yale University
  • Master’s Degree in Biology from the College of William & Mary
  • Bachelor’s Degree in Biology from Bucknell University
  • Asana Certified

What Colleagues Say


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Not much she cannot do. Insanely smart and reliable. Truly one of the easiest and best people to work with.
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The backbone of Xponent21.
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The most brilliant-reliable-helpful-hilarious-problem-solver. 100% a role model.
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Efficient, Empathetic, Detail-Oriented, Upbeat.
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Knowledgeable and reliable. A person you can count on for thoughtful, insightful input.
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Constructive, Inspiring, Innovative, Quick-thinking, Approachable.
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Working with Courtney is simply amazing. She is smart, always looking to solve problems and to help. You can choose any quality, I guess Courtney has them all.
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Always willing to jump in and help, no matter how big or small the task is. She wears a LOT of hats.
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No rock is left unturned by Courtney, she has a keen eye for details!
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The Glue.

    Check Out the Latest Posts by Courtney


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    [Portfolio] Springline Advisory

    • Courtney Turrin
    January 16, 2025

    We partnered with Springline Advisory to replace their splash page with a dynamic website featuring bold design elements, custom animations, and a tailored content hub, all crafted to reflect their people-first culture and ambitious vision for the future.
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    [Portfolio] Central Virginia Transportation Authority

    • Courtney Turrin
    January 16, 2025

    The Central Virginia Transportation Authority (CVTA) required a dedicated digital platform to enhance public access to transportation project updates, meeting information, and essential resources. Leveraging stakeholder research conducted by KLT Group, we designed and built a user-friendly website that meets the diverse needs of CVTA’s audience while streamlining internal processes.
    side view of a ux planning exercise
    Building Better Experiences Through UX Leadership and Workplace Innovation

    • Courtney Turrin
    September 27, 2024

    ContentsLeading in UX and Workplace InnovationBuilding Communities That Drive UX InnovationThe Synergy Between UX Leadership and Work Culture InnovationCreating Better Experiences Inside and Outside the WorkplaceGet Involved Leading in UX and Workplace Innovation As the Chief Work Officer at Xponent21 and co-lead of Ladies that UX Richmond, my leadership roles are deeply connected by a shared focus: creating environments where
    human and AI hand outstretched
    Managing AI Limitations: The Essential Balance of Automation and Human Oversight

    • Courtney Turrin
    August 30, 2024

    The rapid evolution of artificial intelligence (AI) has transformed industries and reshaped how we interact with technology. While AI’s capabilities in content generation, data-driven insights, and automation are impressive, embracing these innovations requires recognizing the limitations that still demand human oversight. Without this critical balance, we risk undermining the very tools meant to enhance our lives. ContentsThe Potential and Pitfalls
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