X21 RMS (Reputation Management)

X21 RMS (Reputation Management)

From: $349.00 / month and a $950.00 sign-up fee

As your potential customer browses the Internet in search of a solution to their problem, they will no doubt come across peer ratings and reviews for the businesses in your industry. Whether your brand has been reviewed and whether the bulk of the reviews are positive is truly up to each business. Asking satisfied customers to tell their story – without a time-consuming process – is key to controlling where your local listing shows up and how compelling it is for prospective customers to learn more about your company. Our technology automates the process of asking for reviews and filters unhappy customers from sharing their feedback publicly on the web. Our subscription tiers differ in the number of business locations served.

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SKU: SKU-792 Category:

Description

Full Feature Set:

Review Acquisition

  • Reviews are collected via customized landing page or widget
  • Widget embeddable in business website and email signature
  • Different positive vs. negative feedback flow
  • Mobile-friendly experience throughout
  • Generates reviews on review sites (Google, Facebook, etc.) rather than internally
  • Targets major, minor and industry-specific review sites
  • Guides customers with clear instructions and conversion triggers

Review Request Campaigns

  • Customized email content, timing and sequence
  • Automated sending, follow-ups, removal
  • Integrates with other systems through API
  • Shareable review request and opt-in form
  • SMS messaging to ensure reviewers respond
  • Printed review invites for offline integration
  • Email signatures that extend the call-to-action

Review Monitoring/Aggregation

  • Monitors third-party review sites for new reviews
  • Sends alerts when new reviews are published
  • Alerts include review info and link for response
  • Comprehensively monitors all reviews and review sites
  • Includes major, minor and industry-specific sites

Review Marketing

  • Auto-shares positive reviews to social media
  • Auto-publishes positive reviews to your website
  • Embeddable aggregate rating with rich-snippet markup
  • Available as copy-and-paste embed code
  • Available as a WordPress plugin and Joomla module
  • Includes reviews gathered from around the Web
  • Custom criteria and control over review re-publishing

Review Reporting

  • PDF and web-based performance/trend reports
  • Report data available via API
  • Aggregate reports for large, multi-location businesses
  • Reports sent automatically on any schedule you want