Website Maintenance & Support – Gold Tier

WordPress Updates
– Update WP Core / Plugins / Theme

Daily Cloud Backups
– Recovery is Hourly

Uptime Monitoring

Daily Security Scan
– Scan Website for Security Vulnerabilities and Malware
– Alert on any Issue found / Present Options for Remediation

Service-Level Agreement
– Response: 12 hrs
– Resolution: Within 72 hrs
– Up to 10 Tickets Per Month ($100 Charge for Overage)
– $100 Per Month Ad-On Site