Reputation Management

What your customers say publicly about your business directly impacts your ability to generate new leads.

By implementing a Reputation Management campaign through Xponent21, you gain insight into the minds of your customers. We design a personalized and automated email drip campaign that prompts your recent customers to rate their experience with your business.

When a recent customer provides a positive rating, they are encouraged to rate you publicly so others can see your stellar history of service. If a recent customer responds to the survey with neutral or negative feedback, you’ll now have that knowledge so you can resolve any issues before they leave a public review. Five-star service, here you come!