REPUTATION MANAGEMENT
By implementing a Reputation Management campaign through Xponent21, you gain insight into the minds of your customers. We design a personalized and automated email drip campaign which prompts your recent customers to rate their experience with your business.
When a recent customer provides a positive rating, they are encouraged to also rate you publicly on Google and Facebook so others can see your stellar history of service. If a recent customer responds to the survey with neutral or negative feedback, you’re now equipped with that knowledge so you can resolve any issues before the disgruntled customer leaves a public review. Five-star service, here you come!
Our Reputation Management solution also connects you with your online listings across different rating platforms to monitor and analyze trends. You can select the platforms that are relevant to your business, including Google, Yelp, Angie’s List, yp.com, Facebook, and more. Ensure that the representation of your business is consistent and positive across all platforms with one streamlined process.
Increase the number of reviews for your business online
Increase the average star rating of your reviews on websites like Google, Facebook and Yelp
Improve customer satisfaction by demonstrating that your business cares about their experience and by responding to feedback
Create the opportunity for an additional touch point with customers